So who should I be calling? Email doesn't seem to have worked...

Not sure what the email backlog is, it usually runs a couple of days, occassionally (e.g. over xmas) as much as a week. Things are a bit wierd right now with our mail server getting swamped with mydoom traffic - I know some stuff has bounced.

Call the regular support number. If you don't get the response you need, escalate the call to a supervisor.

Rob